Support Hub
We’re committed to ensuring that your experience with PakBrite is exceptional from start to finish. Whether you need help with installation, have questions about our policies, or want to access product manuals, our Support page has everything you need to keep your ride running smooth.
FAQ
Return Policy
Shipping Policy
Warranty
Product Manuals
FAQ
FAQ
Here you’ll find answers to the most common questions about our innovative cycling products, shipping, returns, warranty, and more. If you can’t find the answer you’re looking for, feel free to contact us at support@pakbritegear.com.
What is the Tri-Fin Mount and how does it work?
The Tri-Fin Mount is our patented, universal mounting system that allows you to quickly and securely attach and detach multiple PakBrite accessories such as fenders, storage capsules, and lights. It’s designed for ultimate versatility and ease of use, compatible with cylindrical and aero seat posts.
Are PakBrite products compatible with all bikes?
Our products, including fenders, lights, and storage devices are designed to be compatible with most road, gravel, and mountain bikes. The Tri-Fin Mount fits seat posts with diameters ranging from 25mm to 33mm and aero seat posts as well. We also make a Tri-Fin saddle mount option for attaching our lights and storage devices.
What’s the difference between the PakBrite Capsule Pro and the PakLite Mini?
The PakBrite Capsule Pro is a storage solution combined with a 300-lumen rear light and brake-sensing technology. It’s perfect for holding tools and gear while enhancing your bike's visibility.
The PakLite Mini is a compact but powerful 220-lumen rear light featuring brake-sensing technology and auto on/off functionality. It’s smaller in size and ideal for riders looking for a minimalist, high-output taillight solution.
Are PakBrite lights and storage devices waterproof?
Yes, all PakBrite products, including lights and fenders, are designed to withstand the elements. Our lights are rated IP67 for water and dust proof, meaning they are fully protected against heavy rain and dust, and can even withstand brief immersion in water.
How long does it take to process and ship my order?
Orders are typically processed within 3-5 business days. Once processed, you will receive a shipping confirmation email with tracking details. Delivery times vary depending on your location, but we strive to get your order to you as quickly as possible.
How does the warranty work for PakBrite products?
We offer a 2-year warranty on all products, including lights, fenders and mounts. Please review our Warranty section for more information.
Can I return a product if I’m not satisfied?
Yes, we offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund or exchange. Items must be in new, unused condition. Please review our Return Policy section for more information.
How do I install PakBrite products on my bike?
Our products come with easy-to-follow installation instructions. For more help, visit our Installation Videos section where we provide step-by-step guides to help you set up your PakBrite gear quickly and easily.
Where can I download the product manuals?
You can download all product manuals in PDF format from our Product Manuals section. These manuals provide detailed technical information and setup instructions for each PakBrite product.
How can I contact PakBrite for additional support?
If you have any other questions or need further assistance, feel free to reach out to us at support@pakbritegear.com. We’re here to help!
Still have questions? Contact us directly and our team will be happy to assist you!
Return Policy
PakBrite Return Policy
At PakBrite, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we got you covered! Please read the details of our return policy below.
Return Window
You have 30 days from the date of delivery to return your items for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase (such as your order number or receipt) is required for all returns.
Non-Returnable Items
Items that have been used, installed, or damaged after delivery.
How to Initiate a Return:
- Contact our support team at support@pakbritegear.com within 30 days of receiving your order.
- Provide your order number and reason for the return.
- Our team will provide you with instructions on how to return your item(s) and issue you a return shipping label if applicable.
Refunds
Once we receive your returned item and inspect its condition, we will notify you via email. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
Please note that original shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, or an error was made on our end. For defective or incorrect products, PakBrite will cover the return shipping fees.
Exchanges
If you wish to exchange a product for a diferent size, color, or model, please contact us at support@pakbritegear.com. We will process the exchange once we receive
and inspect the returned item.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account or credit card
statement. Then, contact your bank or credit card company as processing times can vary. If you’ve done all of this and still haven’t received your refund, please contact us for further assistance.
Contact Information
For any return or refund inquiries, please reach out to our customer support team at support@pakbritegear.com. We're happy to assist!
Thank you for choosing PakBrite! We value your trust in our products and look forward to serving you again.
Shipping Policy
PakBrite Shipping Policy
At PakBrite, we strive to get your orders to you as quickly and eficiently as possible. Please read our shipping policy for detailed information on processing times, shipping rates, and delivery timelines.
Order Processing
- All orders are processed within 3-5 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you via email if there are significant delays in shipping your order.
Shipping Methods & Delivery Times
Standard Shipping (Domestic): Estimated delivery within 5-10 business days after your order has been processed.
Expedited Shipping (Domestic): Estimated delivery within 2-4 business days after your order has been processed.
International Shipping: Shipping times vary based on the destination, typically
taking 10-21 business days after your order has been processed. Please note that international shipping may be subject to additional customs processing times.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, shipping method, and weight of your order. International orders may be subject to duties, taxes, or other fees which are the responsibility of the customer. PakBrite is not responsible for these additional costs.
Tracking Information
Once your order has been shipped, you will receive an email notification containing tracking details so you can follow your shipment's progress. You can also login to your account and track
shipment progress in real time.
Lost or Damaged Packages
PakBrite is not liable for lost or damaged packages after they have been dispatched to the carrier. However, if your package is lost or arrives damaged, please contact us immediately at support@pakbritegear.com with your order number and details, and we will assist in filing a claim with the shipping carrier.
Shipping Questions
If you have any questions regarding our shipping policy, feel free to reach out to us at support@pakbritegear.com. We're here to help!
Warranty
PakBrite Product Warranty
PakBrite is committed to delivering top-tier performance and reliability in all our cycling products. We offer a two-year warranty from the original purchase date on all our bicycle lights, mounts, fenders or storage devices, covering any defects in materials and workmanship.
What’s Covered
Defects in materials or workmanship for up to 2 years.
What’s Not Covered
- Normal wear and tear (scratches, scufs, fading, etc.).
- Damage caused by improper use, accidents, or negligence.
- Attempts to access, modify, or tamper with electronics or batteries.
- Water damage resulting from submersion beyond specified limits.
Claim Process
To make a claim, simply provide proof of purchase and a description or image of the defect. We will repair or replace the defective product at our discretion to ensure you're back on the road as soon as possible.
Note: This warranty is applicable to the original purchaser and is non-transferable.
Product Manuals
Product Manuals
